Bilingual Account Manager

Vortex Freight; Monterrey (Batáquez); Presencial; MXN 420.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Phone allowance

Car allowance

Quarterly bonus plan

Descripción de la vacante

Vortex Freight Systems is seeking a bilingual (English/Spanish) Account Manager to manage and grow key customer relationships from our Monterrey office. The role requires 60% travel to meet customers, with on‑site responsibilities and regular in‑person visits.

You will collaborate with Business Development and Operations to identify new lanes, monitor LTAs, and ensure high levels of customer satisfaction. Strong CRM proficiency and knowledge of freight services are essential.

Formación

• Bachelor’s degree or equivalent in business, logistics, or related field.
• 3–7 years of experience in materials, planning, logistics, or purchasing/procurement.
• Proven track record of maintaining and expanding B2B relationships.
• Experience with Mexican customs and international trade regulations is highly preferred.
• Automotive experience is a plus.

Responsabilidades

• Grow and retain house accounts by identifying opportunities for expedited services, new lanes, and northbound freight.
• Regularly visit customers in person to build loyalty and trust (3–4 times per year).
• Collaborate with senior leadership to address threats and improve service.
• Maintain CRM-driven communication between customers and internal teams to ensure seamless service.
• Prepare and deliver OTP and Booking Compliance reports; track LTAs and renewals.
• Travel as needed to meet with clients and support cross-department initiatives.

Conocimientos

Bilingual English/Spanish

Strong interpersonal skills

Presentation skills

Analytical problem-solving

Proactive and self-motivated

Excellent communication

Educación

Bachelor’s degree in Business Administration, International Trade, Logistics, Supply Chain Management, or related field

Herramientas

Salesforce

HubSpot

EDI systems

Descripción del empleo

Company Overview

Vortex Freight Systems (www.vortexfreight.com) is a growing 3PL provider that delivers custom logistics solutions throughout North America. With a strong focus on service, innovation, and operational excellence, we are expanding our team to continue delivering top-tier logistics solutions.

Job Overview

The Account Management Department is dedicated to maintaining strong, long-term relationships between Vortex Freight Systems and our customers by delivering fast, efficient, and strategic solutions that align operational capabilities with evolving client needs.

The Bilingual (Spanish/English) Account Manager is responsible for the overall satisfaction of the accounts including growth and retention. This includes identifying new business opportunities, strengthening client relationships, resolving issues efficiently, and ensuring seamless communication between customers and Vortex’s internal teams.

This position is fully on‑site at our Monterrey Office and will require 60% travel to meet with customers as part of the role 8:00-5:00 PM.

For candidates based in Saltillo/Ramos Arizpe area, the position will remain remote.

Responsibilities:

Account Growth and Retention

• Work with the Business Development team to manage and grow existing house accounts by identifying opportunities for expeditedservices, new lanes, northbound freight, and partial loads.
• Ensure accounts receive full attention to foster long-term loyalty and trust.
• Regularly identify threats (e.g., competitor activity, service issues) and collaborate withsenior leadership to implement corrective actions.
• Schedule and conduct in‑person customer visits at least 3–4 times annually, withadditional meetings as needed.
• Cultivate strong social and professional bonds with key decision-makers.

Customer Relationship Management

• Serve as the primary liaison between customers and the Customer Service Department(CSD).
• Conduct monthly calls to all house accounts to assess needs and maintain presence.
• Maintain a minimum of 20 face-to-face meetings per month for account relationship upkeep.
• Develop a deep understanding of each client’s internal structure, including purchasing,logistics, and planning functions.

Account Administration

• Maintain an updated geographic directory for all accounts.
• Prepare and deliver On-Time Performance (OTP) and Booking Compliance reports.
• Track expiration dates for all Long-Term Agreements (LTAs) and initiate renewalprocesses proactively.
• Monitor route consistency; investigate and address service lapses.
• Manage claim resolutions and escalation persistent issue when necessary.
• Assist in collections for overdue accounts when required.
• Spend 50% of the time, or more, making in person visits with customers.

Cross‑Department Collaboration

• Maintain strong communication with CSD, Operations, and Finance to ensure seamlessservice delivery.
• Participate in operational meetings to share client feedback.
• Understand profit margins and quoting processes to support competitive pricingstrategies.
• Working closely with sales team on Share of Wallet opportunities.

Qualifications:

• Bachelor’s degree in Business Administration, International Trade, Logistics, SupplyChain Management, or a related field (or equivalent work experience).
• 3 to 7 years of experience inmaterials, materials planning, logistics, or purchasing/procurement is a must.
• Proven record of accomplishment in maintaining and expanding B2B relationships.
• Experience with Mexican customs and international trade regulations is highlypreferred.
• Automotive Experience is a plus.

Required Skills:

• Bilingual (English and Spanish) - this is a MUST.
• Reliable automobile to visit customers each week.
• Strong interpersonal, networking, and presentation skills.
• Ability to make prompt, informed decisions under pressure.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Strong analytical and problem-solving skills.
• Highly organized with strong attention to detail.
• Proactive, optimistic, and self-motivated work ethic.
• Ability to travel as needed for client visits.
• Experience with CRM systems (e.g., Salesforce, HubSpot).
• Knowledge of freight forwarding, partial loads, and expedited freight services.
• Understanding of EDI systems and performance reporting.
• Understanding of Logistics and/or materials planning and purchasing for a manufacturing operation.

Performance Goals:

• Maintain a 100% retention rate for assigned house accounts.
• Increase freight volume per account within Vortex’s service model.
• Position Vortex as the first choice for customer logistics needs.
• Maintain KPIs for all accounts.

Why Join Us?

• Offers a clear pathway to advance into Senior Account Manager roles and other management positions.
• Innovative Environment: Be part of a forward‑thinking team dedicated to optimizing logistics and operations.
• Career Growth: Opportunities for professional development and career advancement within the company.
• Supportive Culture: Work in a collaborative and supportive environment where your ideas and contributions are valued.
• Opportunity to grow with a fast‑growing logistics company.
• Collaborate closely with leaders across multiple departments and regions.
• Dynamic and collaborative team environment.
• Make a direct impact on the company's growth and success
• We offer phone allowance, car allowance.
• We offer quarterly bonus plan tied to maintaining and growing assigned business accounts.