Bilingual Customer Support Specialist - Hybrid

OpenTable; Ciudad de México; Hybride; MXN 200 000 - 320 000; Plein temps

Avantages offerts par ce poste

Flexible work model

Free lunch in the office

Mental health support

Headspace subscription

Floating holidays

Paid parental leave

Vacation and birthday leave

Career growth resources

Résumé du poste

OpenTable in Mexico City is seeking a Customer Support Representative to join a growing team on a hybrid schedule. You will handle inquiries via phone, email, chat, and other channels, delivering high‑quality service to a global customer base.

You’ll resolve complex issues, document interactions in the CRM, and coordinate with teammates. The role requires flexibility with shifts, including holidays and weekends, and prior experience in software or tech support is preferred.

Qualifications

• 1+ years of experience providing customer support via phone, email, or chat.
• Bilingual proficiency with English and Spanish.
• Experience operating and troubleshooting Windows and macOS.

Responsabilités

• Resolve complex customer inquiries via phone, email, chat, and other channels to ensure high-quality service.
• Take ownership from initial contact to final resolution with creative troubleshooting.
• Maintain accurate documentation of interactions in the CRM system.
• Collaborate with team members and escalate when needed.
• Adapt communication styles to support a diverse, global customer base.

Connaissances

Bilingual English/Spanish

Customer support experience

Windows/macOS troubleshooting

Shift flexibility

Outils

CRM software

Description du poste

OpenTable in Mexico City is seeking a Customer Support Representative to join a growing team on a hybrid schedule. You will handle inquiries via phone, email, chat, and other channels, delivering high‑quality service to a global customer base.

You’ll resolve complex issues, document interactions in the CRM, and coordinate with teammates. The role requires flexibility with shifts, including holidays and weekends, and prior experience in software or tech support is preferred.