Bilingual Customer Support Specialist — Hybrid Mexico City

Alert Media, Inc.; Ciudad de México; Híbrido; MXN 300 000 - 420 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual bonus

100% employer-paid medical, dental, &

Monthly WFH stipend

Laptop, monitor & accessories provided

Resumo da oferta

AlertMedia, Inc. is hiring for a Customer Support role in Mexico City. You will handle inquiries via email, phone, and chat, delivering prompt, empathetic responses and ensuring a high level of service.

The position requires 1–2 years in software-related customer support, comfort with Zendesk and collaboration with the team. The role is hybrid (2 days per week in the Reforma area office) with visa sponsorship not available.

Qualificações

• 1–2 years of experience in customer support.
• Strong written and verbal communication skills.
• Fluent in English and Spanish.

Responsabilidades

• Assess inbound tickets and live chats to resolve product issues and account questions.
• Communicate with professionalism and empathy to resolve customer issues.
• Stay updated on product knowledge with Learning & Development support.
• Manage customer tickets in the case queue.
• Provide world-class support and escalate complex cases when needed.
• Collaborate with teammates to share knowledge and best practices.

Conhecimentos

Customer support

Communication

Bilingual English/Spanish

Adaptability

Ferramentas

Zendesk

Slack

Excel

Outlook

Descrição da oferta de emprego

AlertMedia, Inc. is hiring for a Customer Support role in Mexico City. You will handle inquiries via email, phone, and chat, delivering prompt, empathetic responses and ensuring a high level of service.

The position requires 1–2 years in software-related customer support, comfort with Zendesk and collaboration with the team. The role is hybrid (2 days per week in the Reforma area office) with visa sponsorship not available.