Bilingual Tech Support Specialist (EN/ES) – Mexico City

Ttecjobs; Ciudad de México; Presencial; MXN 138.000 - 229.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical on-site service

Life insurance

Flexible restaurant vouchers

Onsite cafeteria

Descripción de la vacante

TTEC is seeking a bilingual English-Spanish Technical Support Representative in Mexico City. You will handle customer inquiries, research issues, and provide timely solutions to deliver exceptional service.

This role emphasizes clear communication, empathy, and problem-solving to ensure customer satisfaction. Ideal candidates have at least 1 year of tech support or troubleshooting experience, 6 months of call center work, and strong English and Spanish skills.

Formación

• 1 year minimum of tech support and troubleshooting experience.
• Minimum 6 months of call center experience.
• Fluent in English and Spanish.
• High school diploma or equivalent.
• Computer savvy.

Responsabilidades

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Conocimientos

Tech Support

Call Center

Bilingual EN/ES

Computer Savvy

High School Diploma

Educación

High School Diploma

Descripción del empleo

TTEC is seeking a bilingual English-Spanish Technical Support Representative in Mexico City. You will handle customer inquiries, research issues, and provide timely solutions to deliver exceptional service.

This role emphasizes clear communication, empathy, and problem-solving to ensure customer satisfaction. Ideal candidates have at least 1 year of tech support or troubleshooting experience, 6 months of call center work, and strong English and Spanish skills.