Technical Support Technician - AI-Driven Cloud Helpdesk

Infobip Ltd; Ciudad de México; Hybrid; MXN 420,000 - 600,000; Full time

Benefits offered by this job

Flexible hybrid

Stock options

Career mobility

Learning & mentorship

Job summary

Infobip Ltd is a global tech company with 75+ offices and a full-stack cloud communication platform. We seek talented individuals for a technical customer support role in Mexico City, joining a teamwork-driven culture that values curiosity, collaboration, and customer care.

You will work across SQL, programming logic, and computer networks, helping clients with complex issues, communicating in English and the local language, and growing through mentorship, flexible hybrid work, and ESOP

Qualifications

• At least 2 years of experience in a technical customer support role.
• Experience with SQL, programming logic and computer networks.
• Ability to communicate effectively in English and the local language.
• Curious to learn, analytical, and comfortable in a fast-paced environment.

Skills

Technical support

SQL

Programming logic

Computer networks

English

Customer focus

Analytical thinking

Job description

Infobip Ltd is a global tech company with 75+ offices and a full-stack cloud communication platform. We seek talented individuals for a technical customer support role in Mexico City, joining a teamwork-driven culture that values curiosity, collaboration, and customer care.

You will work across SQL, programming logic, and computer networks, helping clients with complex issues, communicating in English and the local language, and growing through mentorship, flexible hybrid work, and ESOP