Bilingual Tech Support Pro (English/Spanish) – Mexico City

TTEC; Ciudad de México; On-site; MXN 138,000 - 229,000; Full time

Benefits offered by this job

On-site medical services

Life insurance

Restaurant vouchers

Tuition reimbursement

Job summary

TTEC seeks a Bilingual Technical Support Representative in Mexico City to assist customers in English and Spanish. You will respond to inquiries, research issues, and provide empathetic, effective resolutions. The role emphasizes helping customers achieve peace of mind and delivering exceptional service daily.

The position offers on-site work, competitive local benefits, and ongoing training opportunities within a global human-centric technology company.

Qualifications

• 1 year minimum of tech support and troubleshooting experience.
• Minimum 6 months of call center experience.
• Fluent in English and Spanish.
• Comfortable resolving customer issues before escalation.
• High school diploma or equivalent.
• Computer savvy.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Tech support

Troubleshooting

Bilingual English/Spanish

Call center experience

Computer savvy

Education

High school diploma or equivalent

Job description

TTEC seeks a Bilingual Technical Support Representative in Mexico City to assist customers in English and Spanish. You will respond to inquiries, research issues, and provide empathetic, effective resolutions. The role emphasizes helping customers achieve peace of mind and delivering exceptional service daily.

The position offers on-site work, competitive local benefits, and ongoing training opportunities within a global human-centric technology company.