Bilingual Insurance Care Specialist — Sales Driven

Farmers Insurance Careers Mexico; Aguascalientes; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Bonus Opportunity

401(k)

Medical

Dental

Vision

Life Insurance

Paid Time Off

Paid Parental Leave

Tuition Assistance

Job summary

Farmers in Mexico is hiring a Customer Service Associate to assist customers with moderately complex insurance matters and deliver exceptional service while ensuring compliance.

You will interact with customers and agents, interpret policy information, and navigate multiple systems to provide timely solutions. This full-time on-site role requires Spanish/English bilingual skills and a strong sales mindset.

Qualifications

• High School Diploma
• 1 year of contact center inbound experience
• Bilingual proficiency in English and Spanish
• Availability to work 5 days a week within a 7am-9pm CT window

Responsibilities

• Receives and responds to inquiries related to insurance matters
• Interacts with customers, agents, and others to resolve moderately complex issues
• Evaluates and interprets policy information within prescribed authority limits
• Accesses account information and communicates while working in multiple systems
• Uses product knowledge and compliance to make recommendations
• Documents customer interactions and outcomes in system
• Escalates unresolved issues for further resolution
• Builds knowledge through self-directed learning
• Stays informed about underwriting and policy guidelines
• Maintains department knowledge resources
• Performs other duties as assigned
• Identifies trends and opportunities for process improvement
• Partners with Policy Support, Claims and Underwriting

Skills

Strong sales mindset

Bilingual English/Spanish

5 days a week availability (7am-9pm CT

Education

High School Diploma

Tools

Microsoft Suite

Outlook

Salesforce

Job description

Farmers in Mexico is hiring a Customer Service Associate to assist customers with moderately complex insurance matters and deliver exceptional service while ensuring compliance.

You will interact with customers and agents, interpret policy information, and navigate multiple systems to provide timely solutions. This full-time on-site role requires Spanish/English bilingual skills and a strong sales mindset.