On-Site Insurance Customer Experience Specialist

Farmers Group Inc.; Ciudad de México; Hybrid; MXN 201,000 - 335,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Training and development

Job summary

Farmers Insurance in Mexico City (Polanco) seeks a customer-focused professional to assist clients with inquiries, explain policy details, and resolve routine issues with empathy and professionalism.

The role requires at least 1 year of customer service experience, Call Center background, and availability to work on-site in Mexico City with a flexible schedule, including weekends, five days per week.

Qualifications

• 1+ year of experience in customer service.
• Call Center / Contact Center experience.
• Availability to work on-site in Mexico City (Polanco).

Responsibilities

• Handle customer inquiries about insurance policies and coverage.
• Resolve moderately complex issues with empathy and professionalism.
• Explain policy details and make decisions within defined guidelines.
• Document interactions and escalate unresolved cases when needed.
• Collaborate closely with Claims, Underwriting, and Policy Support teams.
• Identify trends and suggest process improvements.
• Stay up to date on compliance, legal requirements, and product updates.

Skills

Customer service

Communication

Problem solving

Documentation

Education

High School Diploma

Job description

Farmers Insurance in Mexico City (Polanco) seeks a customer-focused professional to assist clients with inquiries, explain policy details, and resolve routine issues with empathy and professionalism.

The role requires at least 1 year of customer service experience, Call Center background, and availability to work on-site in Mexico City with a flexible schedule, including weekends, five days per week.