Bilingual Customer Care Supervisor - Lead & Coach Sales

Farmers Group Inc.; Aguascalientes; On-site; MXN 250,000 - 420,000; Full time

Benefits offered by this job

Competitive compensation package

Performance bonuses

Comprehensive benefits and ongoing培训

Job summary

Farmers Group Inc. in Mexico is seeking a Customer Care Supervisor to lead a bilingual team in a sales‑driven, metrics‑focused environment. You will oversee lead qualification, inbound/outbound campaigns, and ensure compliance while driving performance and coaching team members.

The role emphasizes developing skills, communicating Direct Business objectives, and maintaining high standards of service in a dynamic setting. Strong leadership and English/Spanish proficiency are essential.

Qualifications

• Recent leadership experience required.
• Experience in contact center operations.
• Sales / results orientation.
• Bilingual proficiency in English and Spanish.
• Strong communication skills.
• Coaching ability.

Responsibilities

• Monitors and improves team performance on lead qualification and telemarketing metrics.
• Ensures inbound/outbound campaign effectiveness and compliance.
• Mentors team members and communicates company strategies to the group.
• Collaborates with site leaders to implement process improvements in campaigns.

Skills

Leadership

Contact center operations

Sales orientation

Bilingual English/Spanish

Communication

Coaching

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

Farmers Group Inc. in Mexico is seeking a Customer Care Supervisor to lead a bilingual team in a sales‑driven, metrics‑focused environment. You will oversee lead qualification, inbound/outbound campaigns, and ensure compliance while driving performance and coaching team members.

The role emphasizes developing skills, communicating Direct Business objectives, and maintaining high standards of service in a dynamic setting. Strong leadership and English/Spanish proficiency are essential.