Bilingual Customer Care & Presales Specialist

Capgemini; Aguascalientes; On-site; MXN 201,000 - 312,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Grocery & restaurant vouchers

Job summary

Capgemini in Mexico is seeking bilingual customer service professionals to join a leading U.S. insurance provider's team. You will engage customers, qualify leads, and help drive business growth.

The role focuses on handling inquiries, supporting inbound sales, and transferring qualified opportunities to licensed specialists, while delivering top-tier service.

You will work across multiple systems in a fast-paced environment, with a comprehensive benefits package and opportunities for development.

Qualifications

• Advanced English and Spanish skills required.
• At least 1 year in customer service, sales, or call center.
• Strong interpersonal and relationship-building abilities.
• Goal-oriented with a sales mindset.
• Able to thrive in a fast-paced environment.

Responsibilities

• Contact and qualify prospective customers.
• Support inbound sales activities.
• Transfer qualified opportunities to licensed specialists.
• Provide exceptional customer service on every interaction.
• Operate across multiple systems while meeting productivity goals.

Skills

Bilingual English/Spanish

Customer service experience

Lead qualification

Interpersonal skills

Sales-minded

Education

High School diploma

Job description

Capgemini in Mexico is seeking bilingual customer service professionals to join a leading U.S. insurance provider's team. You will engage customers, qualify leads, and help drive business growth.

The role focuses on handling inquiries, supporting inbound sales, and transferring qualified opportunities to licensed specialists, while delivering top-tier service.

You will work across multiple systems in a fast-paced environment, with a comprehensive benefits package and opportunities for development.