Insurance Customer Service Manager: Lead a High-Impact Team

Capgemini; Aguascalientes; Presencial; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Annual performance-based bonus

Private Health Insurance

Training & Development

Descripción de la vacante

Farmers Insurance in Mexico is seeking a frontline team leader for our call center in Aguascalientes. You will manage assigned team members, drive customer experience, monitor performance, and ensure adherence to company and regulatory guidelines.

The role requires a High School Diploma or equivalent, preferably a Bachelor's degree, 2+ years in a leadership role within a call center or customer service, and fluent English. On-site availability in Aguascalientes; relocation not offered.

Formación

• High School Diploma or equivalent required.
• Bachelor's degree preferred.
• 2+ years of experience in a leadership role within a Call Center, preferrable within Customer Service.
• Fluent English.
• Availability to work on site in Aguascalientes.

Responsabilidades

• Monitors team performance: customer experience, work product quality, efficiency, and compliance with guidelines.
• Creates and implements plans to improve team performance and develop members.
• Accountable for meeting individual and team performance goals.
• Regularly communicates performance to team members and to management.
• Interacts with customers and responds to inquiries as requested.
• Collaborates with leaders to pilot and execute improvements.

Conocimientos

Leadership

Fluent English

Educación

Bachelor's degree preferred

High School Diploma or equivalent

Descripción del empleo

Farmers Insurance in Mexico is seeking a frontline team leader for our call center in Aguascalientes. You will manage assigned team members, drive customer experience, monitor performance, and ensure adherence to company and regulatory guidelines.

The role requires a High School Diploma or equivalent, preferably a Bachelor's degree, 2+ years in a leadership role within a call center or customer service, and fluent English. On-site availability in Aguascalientes; relocation not offered.