Bilingual Insurance Support Specialist

Farmers Insurance; Aguascalientes; Hybrid; MXN 279,000 - 446,000; Full time

Benefits offered by this job

Bonus Opportunity

Medical

Dental

Vision

Health Savings and Flexible Spending

Life Insurance

Paid Time Off

Paid Parental Leave

Tuition Assistance

Job summary

Farmers in Aguascalientes, Mexico seeks a bilingual customer service professional to assist customers with insurance inquiries and provide compliant, solution-driven support. You will interact with customers and agents, document interactions, and escalate complex matters for timely resolution.

The role requires a minimum of 1 year in a contact center, a strong sales mindset, and availability to work 5 days a week within a 7am–9pm CT window.

Qualifications

• 1 year of contact center inbound experience.
• Strong sales mindset.
• Bilingual proficiency in English and Spanish required.
• Availability to work 5 days a week within a 7am-9pm CT window.

Responsibilities

• Receives and responds to inquiries related to insurance matters.
• Interacts with customers and agents to resolve moderately complex issues.
• Evaluates policy information within prescribed authority limits.
• Documents customer interactions thoroughly in the system.
• Escalates unresolved issues for advanced support and resolution.
• Stays informed about underwriting and policy guidelines.

Skills

Inbound contact center experience

Sales mindset

Bilingual English/Spanish

Education

High School Diploma

Tools

Microsoft Suite

Outlook

Salesforce

Job description

Farmers in Aguascalientes, Mexico seeks a bilingual customer service professional to assist customers with insurance inquiries and provide compliant, solution-driven support. You will interact with customers and agents, document interactions, and escalate complex matters for timely resolution.

The role requires a minimum of 1 year in a contact center, a strong sales mindset, and availability to work 5 days a week within a 7am–9pm CT window.