Insurance Customer Experience Specialist Onsite & Growth

Capgemini; Ciudad de México; Presencial; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and annual bonus

Grocery & Restaurant Vouchers

Major Medical Insurance

Life Insurance

Career development and training

Descripción de la vacante

Capgemini seeks a customer service professional to handle inquiries about insurance policies and coverage, on-site in Mexico City. You will resolve issues with empathy and document interactions for escalation when needed.

Requirements include a high school diploma, fluent English, and 1–3 years in customer service; call center experience is highly desirable. On-site presence is required.

Formación

• High School Diploma or equivalent (required).
• Fluent English.
• 1–3 years of customer service experience.
• Call Center experience highly desirable.
• Availability to work on-site.

Responsabilidades

• Handle customer inquiries about insurance policies and coverage.
• Resolve moderately complex issues with empathy and professionalism.
• Explain policy details and make decisions within defined guidelines.
• Document interactions and upscale unresolved cases when needed.
• Collaborate closely with Claims, Underwriting, and Policy Support teams.
• Identify trends and suggest process improvements.
• Stay up to date on compliance, legal requirements, and product updates.

Conocimientos

Fluent English

1–3 years experience

Call Center experience

Educación

High School Diploma or equivalent

Descripción del empleo

Capgemini seeks a customer service professional to handle inquiries about insurance policies and coverage, on-site in Mexico City. You will resolve issues with empathy and document interactions for escalation when needed.

Requirements include a high school diploma, fluent English, and 1–3 years in customer service; call center experience is highly desirable. On-site presence is required.