Bilingual Insurance Customer Support Specialist

Allstate; Tijuana; Presencial; MXN 244.000 - 292.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid during training

Nine days of Paid Time Off (PTO)

Fully reported wages to IMSS and Infon

Weekly food vouchers

Weekly Payment

Life and burial insurance

Parking On-site

Wellness Center On-site

Exclusive coffee shop on-site

Special discounts at establishments

Employee Referral Program

Monthly activities and celebrations

Descripción de la vacante

Integon, a division in Mexico of The Allstate Corporation, seeks a Customer Service Representative to assist policyholders and agents, delivering friendly support and guidance to ensure customers feel valued. You will handle calls, process policy changes, resolve billing questions, and help with health policy requests, using a proactive, solutions-driven approach in a bilingual English/Spanish context.

This on-site role includes training, teamwork, and opportunities to improve processes while

Formación

• Fully bilingual (English/Spanish)
• Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns
• Able to multitask and manage multiple systems daily

Responsabilidades

• Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.
• Answer incoming calls, handle questions about existing policies, and decide on the best course of action.
• Be the first contact after a policy is sold, identify risks, and ask the right questions.
• Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem-solving skills.
• Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds.
• Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.
• Handle most situations independently, resolve conflicts, and empathize with customers.
• Provide feedback when training needs are identified.
• Promote teamwork through reliability and group cohesion.
• Suggest process improvements to leadership.

Conocimientos

Fully bilingual (English/Spanish)

Customer service

Multitasking

Educación

High School Diploma / GED

Descripción del empleo

Integon, a division in Mexico of The Allstate Corporation, seeks a Customer Service Representative to assist policyholders and agents, delivering friendly support and guidance to ensure customers feel valued. You will handle calls, process policy changes, resolve billing questions, and help with health policy requests, using a proactive, solutions-driven approach in a bilingual English/Spanish context.

This on-site role includes training, teamwork, and opportunities to improve processes while