On‑Site Customer Care Supervisor, Mexico City

Farmers Insurance Careers Mexico; Ciudad de México; On-site; MXN 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary

On-site location

Training & development

Job summary

Farmers Insurance in Mexico City is seeking a seasoned Call Center Supervisor to manage a team, improve customer experience, and uphold risk and regulatory standards. You will mentor staff, monitor performance, and coordinate with leadership to deliver results.

The role requires a high school diploma (Bachelor's preferred), 2+ years in a call center supervisory role, and Fluent English. On-site work in Mexico City is required.

Qualifications

• High School Diploma or equivalent.
• 2+ years of experience as a Call Center Supervisor or similar role, preferably in Customer Service.
• Fluent English.
• Availability to work on site in Mexico City.

Responsibilities

• Monitor all aspects of team performance including customer experience, work quality, efficiency, and compliance.
• Create and implement plans to improve team performance and develop member skills.
• Ensure team members meet individual and team performance goals.
• Communicate performance to team members and to managers.
• Interact with customers and respond to inquiries as requested.
• Collaborate with other leaders to pilot and execute improvements across processes and projects.

Skills

Fluent English

Leadership

Communication

Team coordination

Education

High School Diploma

Bachelor's degree preferred

Job description

Farmers Insurance in Mexico City is seeking a seasoned Call Center Supervisor to manage a team, improve customer experience, and uphold risk and regulatory standards. You will mentor staff, monitor performance, and coordinate with leadership to deliver results.

The role requires a high school diploma (Bachelor's preferred), 2+ years in a call center supervisory role, and Fluent English. On-site work in Mexico City is required.