Collections Agent

Redial BPO; Mexicali; Presencial; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career path

Great work environment

IMSS benefits

Descripción de la vacante

Redial BPO in Mexicali is seeking Collections Agents for our call center to contact individuals with outstanding debts and negotiate repayment terms. You will work Monday to Friday at our location, using standard databases and compliant processes.

This role requires strong communication and negotiation skills in English and Spanish. Join a professional environment with a clear career path and competitive benefits.

Formación

• Proven experience as a Debt Collector or in a related collection's role.
• Excellent verbal and written communication skills, including active listening and persuasive abilities.
• Proficiency in using computer systems, databases, and relevant software.
• Strong organizational skills and attention to detail.
• Bilingual language skills (English / Spanish).

Responsabilidades

• Identify and track outstanding debts.
• Contact debtors through approved communication methods to inquire about their payment status.
• Negotiate payment plans with debtors, taking into account their financial situation and company guidelines.
• Follow up with debtors to ensure adherence to payment plans.
• Handle debtor inquiries, complaints, and requests in a professional and courteous manner.
• Comply with all relevant federal, state, and local laws and regulations related to debt collection, including the FDCPA.

Conocimientos

Negotiation

Problem-solving

Customer Service

Conflict Resolution

Active listening

Persuasion

Communication

Herramientas

Computer systems

Databases

Relevant software

Descripción del empleo

Collections Agents - Call Center

We are looking for Debt Collections agents!

Summary:

The Debt Collector is responsible for contacting individuals and organizations with outstanding debts to arrange for repayment. This role requires excellent communication, negotiation, and problem-solving skills, as well as a strong understanding of relevant legal regulations and company policies.

• Work week: Monday - Friday
• Location: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.

Responsibilities:

• Identify and track outstanding debts.
• Contact debtors through approved communication methods to inquire about their payment status.
• Negotiate payment plans with debtors, taking into account their financial situation and company guidelines.
• Follow up with debtors to ensure adherence to payment plans.
• Handle debtor inquiries, complaints, and requests in a professional and courteous manner.
• Comply with all relevant federal, state, and local laws and regulations related to debt collection, including the Fair Debt Collection Practices Act (FDCPA).

Qualifications:

• Proven experience as a Debt Collector or in a related collection's role.
• Excellent verbal and written communication skills, including active listening and persuasive abilities.
• Proficiency in using computer systems, databases, and relevant software.
• Strong organizational skills and attention to detail.
• Bilingual language skills (English / Spanish).

Skills:

• Negotiation
• Problem-solving
• Customer Service
• Conflict Resolution

As part of our team, you can expect:

• Competitive Salary
• Professional career path
• Great work environment
• Law benefits: IMSS, Infonavit, Fonacot, Caja de Ahorro, etc.

Join our team and be part of a supportive community that values growth, recognizes excellence, and fosters a vibrant work environment!

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.