Bilingual Customer Care Specialist – English/Spanish

Redial BPO; Mexicali; On-site; MXN 180,000 - 240,000; Full time

Job summary

Redial BPO seeks a Bilingual Customer Service Representative (English/Spanish) to support loan applications, account inquiries, and payment arrangements from Mexicali. You will interact with customers, document details, and strive for first-call resolution.

The ideal candidate is customer-focused, empathetic, and able to work in a fast-paced call center environment. Fluent English and Spanish, strong communication, and reliable typing are essential.

Qualifications

• Call center experience required.
• Fluent in English and Spanish.
• Strong verbal and written communication.
• Typing speed of 35 WPM.
• Ability to work independently and in a team.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with loan applications and account inquiries.
• Provide support for payment modifications and hardship programs.
• Document customer interactions and update account records.
• Manage follow-up activities and callbacks.
• Work with internal departments to resolve customer concerns.
• Deliver first-call resolution whenever possible.
• Maintain compliance with company policies and quality standards.

Skills

Bilingual English/Spanish

Strong communication

Typing 35 WPM

Multitasking & time management

Job description

Redial BPO seeks a Bilingual Customer Service Representative (English/Spanish) to support loan applications, account inquiries, and payment arrangements from Mexicali. You will interact with customers, document details, and strive for first-call resolution.

The ideal candidate is customer-focused, empathetic, and able to work in a fast-paced call center environment. Fluent English and Spanish, strong communication, and reliable typing are essential.