Soft Collections Agent

Redial BPO; Mexicali; Sur place; MXN 165 000 - 248 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Professional career path

Great work environment

Law benefits: IMSS, Infonavit, Fonacot

Résumé du poste

Redial BPO in Mexicali is seeking Debt Collections agents to contact individuals and organizations with outstanding debts and arrange repayment. This role requires excellent communication, negotiation, and problem-solving skills, plus a solid understanding of applicable laws and company policies. You will identify and track debts, contact debtors, negotiate payment plans, and follow up to ensure adherence.

The team operates Monday through Friday at Av. Gral.

Qualifications

• Experience as a Debt Collector or related role.
• Excellent verbal and written communication, with active listening and persuasive abilities.
• Proficiency in using computer systems, databases, and relevant software.
• Strong organizational skills and attention to detail.
• Bilingual in English and Spanish.

Responsabilités

• Identify and track outstanding debts.
• Contact debtors through approved methods to inquire about payment status.
• Negotiate payment plans with debtors per guidelines.
• Follow up to ensure adherence to payment plans.
• Handle inquiries, complaints, and requests professionally.
• Comply with FDCPA and applicable laws and regulations.

Connaissances

Debt Collection

Verbal Communication

Written Communication

Computer Skills

Organization

Bilingual English/Spanish

Outils

CRM Software

Description du poste

Collections Agents - Call Center

We are looking for Debt Collections agents!

Summary

The Debt Collector is responsible for contacting individuals and organizations with outstanding debts to arrange for repayment. This role requires excellent communication, negotiation, and problem-solving skills, as well as a strong understanding of relevant legal regulations and company policies.

• Work week: Monday - Friday
• Location: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.

Responsibilities

• Identify and track outstanding debts.
• Contact debtors through approved communication methods to inquire about their payment status.
• Negotiate payment plans with debtors, taking into account their financial situation and company guidelines.
• Follow up with debtors to ensure adherence to payment plans.
• Handle debtor inquiries, complaints, and requests in a professional and courteous manner.
• Comply with all relevant federal, state, and local laws and regulations related to debt collection, including the Fair Debt Collection Practices Act (FDCPA).

Qualifications

• Proven experience as a Debt Collector or in a related collection's role.
• Excellent verbal and written communication skills, including active listening and persuasive abilities.
• Proficiency in using computer systems, databases, and relevant software.
• Strong organizational skills and attention to detail.
• Bilingual language skills (English / Spanish).

Skills

• Negotiation
• Problem-solving
• Customer Service
• Conflict Resolution

As part of our team, you can expect

• Competitive Salary
• Professional career path
• Great work environment
• Law benefits: IMSS, Infonavit, Fonacot, Caja de Ahorro, etc.

Join our team and be part of a supportive community that values growth, recognizes excellence, and fosters a vibrant work environment!

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.
REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.