Bilingual Collections Specialist — Spanish/English, On-Site

GoodLeap, LLC; Ciudad de México; Hybrid; MXN 123,000 - 131,000; Full time

Job summary

GoodLeap, LLC is seeking a bilingual Collections Specialist in Mexico City to contact delinquent borrowers, find payment solutions, and maintain collections records. The role is on-site and requires 1-2 years in credit/collections, strong communication, and proficiency with Microsoft Office.

Fluency in Spanish and English is required, with a goal-oriented, professional demeanor and teamwork mindset. You will handle outbound/inbound calls, process payments, and aim to keep accounts current while

Qualifications

• 1-2 years of direct experience in credit and collections.
• Excellent verbal and written communication skills.
• Prior call center experience with financial products preferred.
• Proficiency with Microsoft Office applications.
• Self-motivated and extremely goal-oriented.
• Professional demeanor and team player.
• Bilingual Spanish/English required.

Responsibilities

• Handle outbound and inbound calls to delinquent borrowers.
• Find payment solutions to cure delinquencies.
• Process payments for past-due accounts.
• Maintain daily, weekly, and monthly collections metrics.
• Comply with GoodLeap's collections policies and procedures.

Skills

Credit & collections experience

Verbal & written communication

Call center experience

Microsoft Office

Goal oriented

Team player

Bilingual Spanish/English

Tools

Microsoft Office

Job description

GoodLeap, LLC is seeking a bilingual Collections Specialist in Mexico City to contact delinquent borrowers, find payment solutions, and maintain collections records. The role is on-site and requires 1-2 years in credit/collections, strong communication, and proficiency with Microsoft Office.

Fluency in Spanish and English is required, with a goal-oriented, professional demeanor and teamwork mindset. You will handle outbound/inbound calls, process payments, and aim to keep accounts current while