Bilingual Customer Care & Collections Specialist (EN/ES)

Company; Mexicali; On-site; MXN 133,920 - 200,880; Full time

Benefits offered by this job

Competitive base salary

Performance bonuses

Paid training

Career growth opportunities

Supportive team environment

Job summary

REDIAL BPO is seeking a Bilingual Customer Service & Collections Agent in Mexicali to help customers manage accounts and resolve past-due balances. The role requires English/Spanish fluency and a positive, customer-first approach.

Typical duties include collecting payments, answering billing inquiries, updating records, and collaborating with cross-functional teams. The ideal candidate has 6+ months in a call center or collections and excellent communication skills.

Qualifications

• Bilingual proficiency required: English and Spanish (spoken and written).
• 6+ months of call center, customer service, or collections experience required.
• Strong communication and negotiation skills.
• Ability to handle sensitive conversations with professionalism and empathy.
• Detail-oriented with strong data entry accuracy.
• Comfortable working in a fast-paced, performance-driven environment.

Responsibilities

• Review assigned accounts (0–60 days past due) and proactively contact customers to secure payments.
• Send payment reminders via phone calls, SMS, email, and mail notifications.
• Educate customers on payment options and assist in resolving past‑due balances.
• Process account updates, payment date changes, and payment history requests accurately.
• Handle inbound inquiries related to billing, accounts, and general servicing needs.
• Provide customer‑first support, ensuring empathy and professionalism in every interaction.
• Document all customer interactions in the CRM system in real time.
• Support chat and email queues as needed (cross‑trained agents).

Skills

Bilingual English/Spanish

Call center experience

Negotiation

Communication skills

Data entry accuracy

Fast-paced environment

Job description

REDIAL BPO is seeking a Bilingual Customer Service & Collections Agent in Mexicali to help customers manage accounts and resolve past-due balances. The role requires English/Spanish fluency and a positive, customer-first approach.

Typical duties include collecting payments, answering billing inquiries, updating records, and collaborating with cross-functional teams. The ideal candidate has 6+ months in a call center or collections and excellent communication skills.