Bilingual Customer Success & Quoting Specialist

Bison®; Reynosa; Sur place; MXN 180 000 - 260 000; Plein temps

Résumé du poste

Bison® in Reynosa, Mexico seeks a Customer Service Representative to support key customers and territories. Responsibilities include quoting, order review, data entry, portal management, and issue resolution for production orders.

The role requires a Bachelor’s degree, 3–5 years in a similar role, and bilingual Spanish-English with strong English proficiency. Excellent communication and multi-tasking are essential.

Qualifications

• Bachelor’s degree required.
• 3 - 5 years of experience in a similar position.
• Prior Customer Service experience required.
• Bilingual (Spanish – English). Solid command of the English language, written and spoken (required).
• Team player with excellent communication, interpersonal, problem-solving, organizational skills.
• Ability to multi-task and meet deadlines.
• Strong computer skills: Word, Excel, PowerPoint.
• Oracle experience a plus.
• Demonstrated ability to use AI tools to improve productivity and decision-making.

Responsabilités

• Interfaces with Customer Personnel via e-mail and telephone
• Interacts daily with internal departments including Engineering, Quality Assurance, Operations and Finance, and Business Development as required
• Creates and provides quotes, reviews purchase orders, performs order entry and maintenance, manage customer websites portals, and resolves customer issues
• Maintains files for quotations, orders, contracts, and documents for assigned customers, as applicable
• Creates and maintains playbook (spreadsheet, database, etc.) for unique contractual requirements for key customers
• Communicates with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs
• Acts as the voice of the customer to drive all functions within the business unit to ensure high customer satisfaction and scorecard ratings.
• Schedules and manages cross-functional meetings for customer issue resolution
• Makes recommendations to Management on customer opportunities and issues
• Ensures compliance to US Export Regulations

Connaissances

Bilingual Spanish-English

Communication skills

Problem solving

Organizational skills

Self-directed

Formation

Bachelor's degree

Outils

Word

Excel

PowerPoint

Oracle

Description du poste

Bison® in Reynosa, Mexico seeks a Customer Service Representative to support key customers and territories. Responsibilities include quoting, order review, data entry, portal management, and issue resolution for production orders.

The role requires a Bachelor’s degree, 3–5 years in a similar role, and bilingual Spanish-English with strong English proficiency. Excellent communication and multi-tasking are essential.