Bilingual Customer Experience & Support Specialist

AMETEK Inc.; Reynosa; On-site; MXN 646,000 - 1,016,000; Full time

Job summary

AMETEK, Inc. is seeking a Customer Service Representative in Reynosa, Tamaulipas to manage and support key customers and territories. You will quote, review purchase orders, enter data, operate customer portals, and resolve issues related to production orders.

Requirements include a Bachelor's degree, 3–5 years in a similar role, and bilingual Spanish-English with strong written and spoken English. Proficiency in Word, Excel and PowerPoint is required; Oracle experience is a plus.

Qualifications

• Bachelors degree required.
• 3 - 5 years of experience in a similar position.
• Prior Customer Service experience required.
• Bilingual (Spanish nglish). Solid command of the English language, written and spoken (required).
• Team player with excellent communication and interpersonal skills; strong problem-solving abilities.
• Ability to work under pressure, multi-task, and meet deadlines.
• Strong computer skills: Word, Excel, PowerPoint.
• Oracle experience is a plus.
• Demonstrated ability to use AI tools to improve productivity, decision-making, work quality, and cost reduction.

Responsibilities

• Interfaces with Customer Personnel via e-mail and telephone.
• Interacts daily with internal departments including Engineering, Quality Assurance, Operations and Finance, and Business Development as required.
• Creates and provides quotes, reviews purchase orders, performs order entry and maintenance, manage customer websites portals, and resolves customer issues.
• Maintains files for quotations, orders, contracts, and documents for assigned customers, as applicable.
• Creates and maintains playbook (spreadsheet, database, etc.) for unique contractual requirements for key customers.
• Communicates with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
• Acts as the voice of the customer to drive all functions within the business unit to ensure high customer satisfaction and scorecard ratings.
• Schedules and manages cross-functional meetings for customer issue resolution.
• Makes recommendations to Management on customer opportunities and issues.
• Ensures compliance to US Export Regulations.

Skills

Bilingual

Customer service

Communication

Problem solving

Team player

Office software

AI tools usage

Education

Bachelors degree

Tools

Word

Excel

PowerPoint

Oracle

Job description

AMETEK, Inc. is seeking a Customer Service Representative in Reynosa, Tamaulipas to manage and support key customers and territories. You will quote, review purchase orders, enter data, operate customer portals, and resolve issues related to production orders.

Requirements include a Bachelor's degree, 3–5 years in a similar role, and bilingual Spanish-English with strong written and spoken English. Proficiency in Word, Excel and PowerPoint is required; Oracle experience is a plus.