Bilingual Customer Advocate & Solutions Specialist

AMETEK; Reynosa; On-site; MXN 461,000 - 738,000; Full time

Job summary

AMETEK Reynosa is seeking a Customer Service Representative to support key customers and territories. You will quote, review purchase orders, enter data, and manage customer portals while addressing production order issues and handling office-based admin tasks for internal and external customers.

You will interface with customer personnel and internal teams, create quotes, maintain files, and ensure compliance with export regulations.

Qualifications

• Bachelor’s degree required.
• 3–5 years of experience in a similar position.
• Bilingual Spanish–English; solid command of English, written and spoken.
• Proficient with Word, Excel and PowerPoint; Oracle a plus.
• Demonstrated willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs.

Responsibilities

• Interfaces with Customer Personnel via e-mail and telephone.
• Interacts daily with internal departments including Engineering, Quality Assurance, Operations and Finance, and Business Development as required.
• Creates and provides quotes, reviews purchase orders, performs order entry and maintenance, manage customer websites portals, and resolves customer issues.
• Maintains files for quotations, orders, contracts, and documents for assigned customers, as applicable.
• Creates and maintains playbook for unique contractual requirements for key customers.
• Communicates with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
• Acts as the voice of the customer to drive all functions within the business unit to ensure high customer satisfaction and scorecard ratings.

Skills

Bilingual Spanish-English

Strong communication

Problem solving

Organizational skills

Self-directed

MS Word/Excel/PowerPoint

Team player

Work under pressure

Education

Bachelor’s degree

Tools

Oracle

AI tools usage

Job description

AMETEK Reynosa is seeking a Customer Service Representative to support key customers and territories. You will quote, review purchase orders, enter data, and manage customer portals while addressing production order issues and handling office-based admin tasks for internal and external customers.

You will interface with customer personnel and internal teams, create quotes, maintain files, and ensure compliance with export regulations.