Bilingual Customer Success Specialist — English/Spanish

Nvent; Reynosa; On-site; MXN 350,000 - 520,000; Full time

Job summary

nVent in Reynosa, Mexico, is seeking a Customer Service / Account Manager to manage end-to-end order fulfillment and ensure a positive customer experience.

You will provide proactive updates on order status, collaborate with Sales to boost retention and growth, and work with cross-functional teams to resolve delivery and quality issues.

Requires a Bachelor's degree and 3+ years in related roles, proficiency with Salesforce and Excel, and fluency in English and Spanish.

Qualifications

• Bachelor's degree in Business, Engineering (Electrical/Mechanical), or a related field preferred.
• +3 years of proven Experience in Customer Service, Customer Success, Sales Support, or Account Management within a manufacturing, industrial, or metal-mechanic environment preferred.
• Proven Proficiency with Salesforce, customer portals, and Microsoft Office applications.
• Proven intermediate to advanced Excel skills is required.
• Bilingual, strong written and verbal communication skills in English and Spanish is required.
• Ability to manage multiple customer accounts, priorities, and projects while maintaining a high level of accuracy and responsiveness.
• Proven ability to build strong relationships and maintain a professional, customer-focused approach, including managing escalations and sensitive customer situations.
• Strong collaboration skills with the ability to work effectively across Sales, Operations, Planning, Engineering, Finance, Logistics, and Supply Chain teams.

Responsibilities

• Manage end-to-end customer order fulfillment and ensure a positive customer experience.
• Provide proactive updates on order status, delivery schedules, and potential risks.
• Partner with Sales to support customer retention and business growth within assigned accounts.
• Collaborate with cross-functional teams to ensure on-time delivery and resolve supply chain issues.
• Coordinate and resolve quality concerns, non-conformance cases, and customer escalations.
• Monitor service performance metrics and communicate results to customers and internal stakeholders.
• Build strong customer relationships by serving as a trusted point of contact.
• Identify and drive continuous improvement opportunities to enhance customer satisfaction and operational efficiency.
• Perform additional duties and special projects as assigned.

Skills

Customer service

Account management

Sales support

Salesforce

Excel

Microsoft Office

Bilingual EN/ES

Education

Bachelor's Degree in Business, Engineering (Electrical/Mechanical) or related field

Tools

Salesforce

Microsoft Office

CRM portals

Job description

nVent in Reynosa, Mexico, is seeking a Customer Service / Account Manager to manage end-to-end order fulfillment and ensure a positive customer experience.

You will provide proactive updates on order status, collaborate with Sales to boost retention and growth, and work with cross-functional teams to resolve delivery and quality issues.

Requires a Bachelor's degree and 3+ years in related roles, proficiency with Salesforce and Excel, and fluency in English and Spanish.