Bilingual Customer Service Specialist – Guadalajara

Flex Ltd; Región Centro; Hybrid; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Job summary

Axiom is seeking a Customer Service Representative in Guadalajara, Mexico, to support our teams that build products for the AI era. You will handle customer inquiries, coordinate orders, and drive resolution with a focus on one-call issue resolution.

Reporting to the Director, Central Procurement, you’ll work with cross-functional teams, manage shipping and invoicing basics, and maintain service standards under pressure. Fluency in English and strong communication are essential for success.

Qualifications

• Bachelor’s degree (BA or BS) required or equivalent experience.
• Advanced English with strong written and spoken communication.
• Must be a self-starter with excellent organizational skills.
• Intermediate-Advanced Excel proficiency demonstrated.
• Experience in similar customer service roles is preferred.
• Experience interacting with internal customers and cross-functional teams.

Responsibilities

• Handle customer inquiries and provide accurate, timely responses.
• Coordinate orders, shipments, and related documentation.
• .resolve problems and complaints with care to achieve one-call resolution.

Skills

Advanced English

Excel

Strong communication

Self-starter

Organization & planning

Education

Bachelor’s degree (BA or BS)

Tools

EDI

CTO

BTO

BTF

Job description

Axiom is seeking a Customer Service Representative in Guadalajara, Mexico, to support our teams that build products for the AI era. You will handle customer inquiries, coordinate orders, and drive resolution with a focus on one-call issue resolution.

Reporting to the Director, Central Procurement, you’ll work with cross-functional teams, manage shipping and invoicing basics, and maintain service standards under pressure. Fluency in English and strong communication are essential for success.