Bilingual Customer Service Rep (Onsite) - Training & Benefits

Uline; Monterrey; On-site; MXN 396,000 - 424,000; Full time

Benefits offered by this job

Health insurance

Savings plan with employer match

Bonus programs

Paid holidays

Tuition assistance

Job summary

Uline in Monterrey is seeking a Customer Service Representative to build customer relationships, provide solutions, and deliver legendary service. Join a family‑owned company with strong training and tools for long‑term career success.

This on‑site role requires bilingual English/Spanish proficiency and a high school diploma (bachelor's preferred). You’ll process orders, handle calls, emails, and chats, and help customers navigate the online ordering system.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers.
• Bilingual English and Spanish required, fluent in both verbal and written forms.

Responsibilities

• Process customer orders and inquiries in a collaborative call center using world‑class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert at your fingertips to answer product, pricing and shipping questions quickly.

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline in Monterrey is seeking a Customer Service Representative to build customer relationships, provide solutions, and deliver legendary service. Join a family‑owned company with strong training and tools for long‑term career success.

This on‑site role requires bilingual English/Spanish proficiency and a high school diploma (bachelor's preferred). You’ll process orders, handle calls, emails, and chats, and help customers navigate the online ordering system.