Customer Service Representative

Uline; Guadalupe; On-site; MXN 396,000 - 424,000; Full time

Benefits offered by this job

Health insurance

Bonus programs

Paid holidays

Tuition assistance

Job summary

Uline is seeking a Customer Service Representative for our Monterrey, Mexico branch. You will handle orders and inquiries via phone, email, and chat, guiding customers through online ordering and providing product and shipping information.

We offer on-site shifts, comprehensive training, and growth opportunities within a family-owned company. Requirements include a high school diploma or equivalent, bilingual English/Spanish proficiency, and prior customer service experience.

Qualifications

• Bilingual English and Spanish with fluent written and spoken skills.
• Prior customer service experience is preferred; training provided.
• High school diploma or equivalent; bachelor's degree preferred.

Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert; we’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Skills

Bilingual English/Spanish

Customer service experience

Strong communication skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Pay from $35,500 pesos per month to $38,000 pesos per monthMonterrey BranchCarr. Miguel Aleman KM 21 #6Prologis Park ApodacaApodaca, N.L. Mexico 66627Fast, friendly and customer focused. As a Uline Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success. Various on-site shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and savings fund with employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. Uline is a drug-free workplace. All positions are on-site. EEO/AA Employer/Vet/Disabled NOCBPOST (#IN-MTYCS) Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!