Customer Service Representative

Uline; Mexicali; On-site; MXN 396,000 - 424,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

Paid holidays

Multiple on-site shifts

Job summary

Uline Mexicali is recruiting a bilingual Customer Service Representative to build strong customer relationships, provide solutions, and deliver legendary service from our Mexicali Branch on site. Join a fast, family‑owned company with excellent training, multiple on‑site shifts, health insurance, tuition assistance, and a path for long‑term career growth in a dynamic call center environment.

Applicants should have a high school diploma or equivalent; a bachelor’s degree is preferred, and

Qualifications

• Bilingual English and Spanish written and spoken.
• Prior customer service experience is a plus; training provided.
• High school diploma or equivalent required; bachelor’s degree preferred.

Responsibilities

• Process customer orders and inquiries in a collaborative call center using world‑class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.

Skills

Bilingual English/Spanish

Customer service experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Pay from $35,500 pesos per month to $38,000 pesos per month

Mexicali Branch

Carr. Mexicali - Aeropuerto KM 17, Int Blvd Nicaragua #800

Complejo Tecnológico Nicoya

Mexicali, B.C. Mexico 21607

Fast, friendly and customer focused. As a Uline Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family‑owned company where exceptional training and tools set you up for long‑term career success.

Various on‑site shifts available.

Why Customer Service at Uline?

• Best‑in‑Class Training: Handle real customer interactions with confidence through hands‑on training and ongoing support.
• Grow Your Career: Develop valuable problem‑solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world‑class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and savings fund with employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

About Uline

Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug‑free workplace. All positions are on‑site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!