Customer Service Representative

Uline; Monterrey; On-site; MXN 396,000 - 424,000; Full time

Benefits offered by this job

Health insurance

Savings plan with employer match

Bonus programs

Paid holidays

Tuition assistance

Job summary

Uline in Monterrey is seeking a Customer Service Representative to build customer relationships, provide solutions, and deliver legendary service. Join a family‑owned company with strong training and tools for long‑term career success.

This on‑site role requires bilingual English/Spanish proficiency and a high school diploma (bachelor's preferred). You’ll process orders, handle calls, emails, and chats, and help customers navigate the online ordering system.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers.
• Bilingual English and Spanish required, fluent in both verbal and written forms.

Responsibilities

• Process customer orders and inquiries in a collaborative call center using world‑class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert at your fingertips to answer product, pricing and shipping questions quickly.

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Customer Service Representative

Pay from $35,500 pesos per month to $38,000 pesos per month

Monterrey Branch

Carr. Miguel Aleman KM 21 #6

Prologis Park Apodaca

Apodaca, N.L. Mexico 66627

Fast, friendly and customer focused. As a Uline Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long‑term career success.

Various on‑site shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands‑on training and ongoing support.

• Grow Your Career: Develop valuable problem‑solving and communication skills while advancing with a stable, growing company.

• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world‑class technology.

• Communicate with customers over phone, email and chat.

• Help customers navigate Uline's website and online ordering.

• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!

• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and savings fund with employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug‑free workplace. All positions are on‑site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!