Bilingual Customer Service Pro — Spanish/English

Ttecjobs; Ciudad de México; Híbrido; MXN 130.000 - 216.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site medical

Life insurance

Restaurant vouchers

Free training

Tuition reimbursement

Descripción de la vacante

TTEC is hiring a Bilingual Customer Service Representative in Mexico City to assist customers in Spanish and English. You will answer inquiries, research solutions, and resolve issues with empathy to ensure a superior customer experience.

We offer on-site benefits, career development opportunities, and an inclusive culture. Must be fluent in both languages and able to work various shifts in a dynamic team environment.

Formación

• At least 1 year of recent experience in Customer Service.
• Advanced English and Spanish both written and spoken.
• Open availability to work any shift, including evenings and weekends.
• Ability to navigate through several web applications simultaneously (multitask).
• Currently live in Mexico City or the immediate surroundings.

Responsabilidades

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Conocimientos

Customer service experience

Bilingual English/Spanish

Multitasking

Windows OS

Shift flexibility

Herramientas

Microsoft Windows

Descripción del empleo

TTEC is hiring a Bilingual Customer Service Representative in Mexico City to assist customers in Spanish and English. You will answer inquiries, research solutions, and resolve issues with empathy to ensure a superior customer experience.

We offer on-site benefits, career development opportunities, and an inclusive culture. Must be fluent in both languages and able to work various shifts in a dynamic team environment.