Bilingual Customer Service Agent

Ttec; Ecatepec de Morelos; Presencial; MXN 130.000 - 216.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical on-site

Life insurance

Restaurant vouchers

Tuition reimbursement

Free training opportunities

Descripción de la vacante

TTEC is hiring a Bilingual Customer Service Representative in Mexico City to assist Spanish-English speaking customers. You will address inquiries, resolve issues, and provide peace of mind while delivering a high-quality customer experience.

Ideal candidates have at least 1 year of customer service, fluent English and Spanish, and can work evenings or weekends. On-site roles include on-site facilities and supportive teams in a collaborative environment.

Formación

• At least 1 year of recent experience in Customer Service.
• Advanced English and Spanish both written and spoken.
• Open availability to work any shift, including evenings and weekends.
• Ability to navigate through several web applications simultaneously (multitask).
• Competency using Microsoft Windows.
• Currently live in Mexico City or the immediate surroundings.

Responsabilidades

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Conocimientos

Bilingual: Spanish-English

Customer service

Multitasking

Microsoft Windows

English & Spanish fluency

Herramientas

Web applications

Descripción del empleo

Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Mexico says it all!

What You Can Expect

• Up to $19,360MXN based on skills and the candidate’s qualifications for the program, including additional bonuses based on your performance
• Unique benefits that include medical service on-site, life insurance, flexible restaurant vouchers that can be used in our onsite cafeteria or fun local hangouts, just to name a few
• Leaders and coworkers who are supportive of your career and professional development with 1000s of free training opportunities, opportunity for tuition reimbursements and an inclusive culture (check out our Employee Resource Groups like Women in Leader)
• Pus a community-minded organization where giving back is encouraged (TTEC Foundation grants supporting local education are fully-driven by employees)

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• At least 1 year of recent experience in Customer Service
• Advanced English and Spanish both written and spoken
• Open availability to work any shift, including evenings and weekends
• Ability to navigate through several web applications simultaneously (multitask)
• Competency using Microsoft Windows
• Currently live in Mexico City or the immediate surroundings

Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different advantage points and for you to bring value to the table in your own unique way.

-Requerimientos-

Educación mínima: Educación media superior

-Bachillerato General años de experiencia

Idiomas: Inglés

Edad: A partir de 18 años

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante