Bilingual Customer Support: Spanish & English | Growth

Ttec; Ecatepec de Morelos; Presencial; MXN 130.000 - 216.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical on-site

Life insurance

Restaurant vouchers

Tuition reimbursement

Free training opportunities

Descripción de la vacante

TTEC is hiring a Bilingual Customer Service Representative in Mexico City to assist Spanish-English speaking customers. You will address inquiries, resolve issues, and provide peace of mind while delivering a high-quality customer experience.

Ideal candidates have at least 1 year of customer service, fluent English and Spanish, and can work evenings or weekends. On-site roles include on-site facilities and supportive teams in a collaborative environment.

Formación

• At least 1 year of recent experience in Customer Service.
• Advanced English and Spanish both written and spoken.
• Open availability to work any shift, including evenings and weekends.
• Ability to navigate through several web applications simultaneously (multitask).
• Competency using Microsoft Windows.
• Currently live in Mexico City or the immediate surroundings.

Responsabilidades

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Conocimientos

Bilingual: Spanish-English

Customer service

Multitasking

Microsoft Windows

English & Spanish fluency

Herramientas

Web applications

Descripción del empleo

TTEC is hiring a Bilingual Customer Service Representative in Mexico City to assist Spanish-English speaking customers. You will address inquiries, resolve issues, and provide peace of mind while delivering a high-quality customer experience.

Ideal candidates have at least 1 year of customer service, fluent English and Spanish, and can work evenings or weekends. On-site roles include on-site facilities and supportive teams in a collaborative environment.