Bilingual Customer Service Pro - Remote & Growth

Qualfon; Chihuahua; A distancia; MXN 83.000 - 124.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Statutory benefits

Career growth

University access

Care Coaches

Referral bonus

Multicultural environment

Descripción de la vacante

Qualfon is hiring bilingual Customer Service Agents for a 100% home office role in Aguascalientes. You will support English and Spanish-speaking customers with training from day one.

Compensation includes MXN 75 per hour plus a performance bonus up to 4,000 MXN, plus statutory benefits and career development opportunities. You must reside in Puebla, be 18+, and be prepared for flexible schedules and on-site visits as needed.

Formación

• English proficiency: B2+ / C1 (spoken and written).
• Completed high school diploma.
• Strong communication and customer service skills.
• Problem-solving skills and attention to detail.
• Basic knowledge of MS Office and internet tools.
• Ability to type at least 25 words per minute with 90% accuracy.
• Customer Service Or Call Center Experience Is Preferred.
• Availability to work 100% Home Office with flexible/rotating schedules.
• And visit site office on Aguascalientes City when needed.
• Must be 18 years or older.
• Complete employment documentation, including CURP, NSS, RFC/Tax Certificate, and any other required documents.
• Must reside in Puebla.

Responsabilidades

• Provide personalized, high-quality customer service in English and Spanish.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

Conocimientos

English proficiency (B2+/C1)

Typing 25 wpm

Strong communication

Customer service

Problem-solving

MS Office basics

Educación

High school diploma

Herramientas

MS Office

Descripción del empleo

Qualfon is hiring bilingual Customer Service Agents for a 100% home office role in Aguascalientes. You will support English and Spanish-speaking customers with training from day one.

Compensation includes MXN 75 per hour plus a performance bonus up to 4,000 MXN, plus statutory benefits and career development opportunities. You must reside in Puebla, be 18+, and be prepared for flexible schedules and on-site visits as needed.