Remote Bilingual Customer Service Agent (English/Spanish)

Qualfon; Veracruz; A distancia; MXN 85.000 - 121.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training from day one

Statutory benefits

Career growth & development

University access & Coursera

Descripción de la vacante

Qualfon is hiring bilingual Customer Service Agents for a 100% home-office role in Aguascalientes, Mexico. The position offers English/Spanish support, a structured training program, statutory benefits, and opportunities for growth within a collaborative, multicultural team.

You will handle inquiries with empathy, maintain high service standards, and work with flexible schedules from a home-based setup, visiting the Aguascalientes site as needed. 18+ and documentation are required.

Formación

• Bilingual in English and Spanish with at least B2+/C1 level in written and spoken English.
• Completed high school diploma.
• Strong communication and customer service skills.
• Problem-solving and attention to detail.
• Basic knowledge of MS Office and internet tools.
• Ability to type at least 25 words per minute with 90% accuracy.
• Customer Service or Call Center experience is preferred.
• Willingness to work 100% Home Office with flexible/rotating schedules.
• Must reside in Puebla.
• Must be 18 years or older.

Responsabilidades

• Provide personalized, high-quality customer service in English and Spanish.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

Conocimientos

English proficiency (B2+/C1)

Strong communication

Problem-solving

Typing 25 wpm

Customer service experience preferred

100% Home Office readiness

Visit on-site office in Aguascalientes

Educación

High school diploma

Herramientas

MS Office

Descripción del empleo

Qualfon is hiring bilingual Customer Service Agents for a 100% home-office role in Aguascalientes, Mexico. The position offers English/Spanish support, a structured training program, statutory benefits, and opportunities for growth within a collaborative, multicultural team.

You will handle inquiries with empathy, maintain high service standards, and work with flexible schedules from a home-based setup, visiting the Aguascalientes site as needed. 18+ and documentation are required.