Remote Bilingual Customer Service Agent (EN/ES)

Qualfon; Puebla de Zaragoza; A distancia; MXN 85.000 - 121.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% paid training from day one

Statutory benefits

Career growth and professional dev.

Free access to University and Coursera

Support from Care Coaches

Employee referral bonus program

Collaborative and multicultural work环境

Descripción de la vacante

Qualfon is seeking bilingual Customer Service Agents for a 100% Home Office opportunity in Aguascalientes. The role emphasizes high-quality English/Spanish support, empathy, and clear information delivery. Training is provided from day one with statutory benefits and growth opportunities.

Candidates must be 18+, possess a high school diploma, and be able to work 100% remotely with rotating schedules; Puebla residents may be required to visit the Aguascalientes site office when needed.

Formación

• English proficiency at least B2+ / C1 in speaking and writing.
• High school diploma completed.
• Strong communication and customer service skills.
• Problem-solving and attention to detail.
• Basic knowledge of MS Office and internet tools.
• Type at least 25 words per minute with 90% accuracy.
• Customer service or call center experience preferred.
• Available to work 100% home office with flexible/rotating schedules.
• Must reside in Puebla; visit Aguascalientes site office when needed.
• Must be 18 years or older.
• Complete employment documentation (CURP, NSS, RFC/Tax Certificate, etc.).

Responsabilidades

• Provide personalized, high-quality customer service in English and Spanish.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

Conocimientos

English proficiency

Communication skills

Problem-solving

MS Office

Typing 25 wpm

Customer service experience

Home office readiness

Site visits

Residence in Puebla

Age 18+

Educación

High school diploma

Herramientas

MS Office

Descripción del empleo

Qualfon is seeking bilingual Customer Service Agents for a 100% Home Office opportunity in Aguascalientes. The role emphasizes high-quality English/Spanish support, empathy, and clear information delivery. Training is provided from day one with statutory benefits and growth opportunities.

Candidates must be 18+, possess a high school diploma, and be able to work 100% remotely with rotating schedules; Puebla residents may be required to visit the Aguascalientes site office when needed.