Remote Bilingual Customer Service Agent (English/Spanish)

Qualfon; Aguascalientes; A distancia; MXN 85.000 - 121.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Home Office position

Paid training from day one

Statutory benefits

Career growth opportunities

University and Coursera access

Descripción de la vacante

Qualfon is hiring bilingual Customer Service Agents for a 100% Home Office position in Aguascalientes. You will handle English and Spanish inquiries with empathy, delivering high-quality service from the first contact.

Qualifications include English proficiency (B2+/C1), a high school diploma, strong communication skills, and the ability to work remotely with flexible schedules. Training is fully paid, with benefits and growth opportunities.

Formación

• English proficiency: B2+ / C1 (spoken and written).
• Completed high school diploma.
• Strong communication and customer service skills.
• Problem-solving skills and attention to detail.
• Basic knowledge of MS Office and internet tools.
• Ability to type at least 25 words per minute with 90% accuracy.
• Customer service or call center experience preferred.
• Availability to work 100% Home Office with flexible/rotating schedules.
• Must be 18 years or older.
• Must reside in Aguascalientes.

Responsabilidades

• Provide personalized, high-quality customer service in English and Spanish.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

Conocimientos

Bilingual English/Spanish

Customer service

Microsoft Office

Typing 25 wpm

Educación

High school diploma

Herramientas

MS Office

Descripción del empleo

Qualfon is hiring bilingual Customer Service Agents for a 100% Home Office position in Aguascalientes. You will handle English and Spanish inquiries with empathy, delivering high-quality service from the first contact.

Qualifications include English proficiency (B2+/C1), a high school diploma, strong communication skills, and the ability to work remotely with flexible schedules. Training is fully paid, with benefits and growth opportunities.