Bilingual Customer Service Agent — Remote Home Office

Qualfon; San Pedro Garza García; A distancia; MXN 85.000 - 121.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% paid training

Statutory benefits

Career growth and professional develop

Free access to University and Coursera

Care Coaches

Employee referral bonus program

Multicultural work environment

Descripción de la vacante

Qualfon in Mexico is hiring bilingual Customer Service Agents for a 100% Home Office role based in Aguascalientes. You will support English and Spanish-speaking customers with empathy, resolve inquiries, and ensure a positive experience from the first contact.

We offer MXN 75 per hour plus a performance bonus up to 4,000 MXN, plus fully paid training, statutory benefits, career growth opportunities, and access to our University and Coursera. Candidates must reside in Puebla and be 18+.

Formación

• Bilingual English/Spanish required with strong communication abilities.
• High school diploma or equivalent is required.
• Experience in customer service or call centers is preferred.
• Proficient typing (≥25 wpm) with high accuracy.
• Basic computer and internet skills are needed.

Responsabilidades

• Provide personalized, high-quality customer service in English and Spanish.
• Listen actively and resolve inquiries with empathy and professionalism.
• Provide clear information while supporting customer needs.
• Deliver a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining quality and attention to detail.

Conocimientos

Bilingual English/Spanish

Typing 25 wpm

MS Office

Customer service skills

English proficiency B2+/C1

Educación

High school diploma

Herramientas

MS Office

Internet tools

Descripción del empleo

Qualfon in Mexico is hiring bilingual Customer Service Agents for a 100% Home Office role based in Aguascalientes. You will support English and Spanish-speaking customers with empathy, resolve inquiries, and ensure a positive experience from the first contact.

We offer MXN 75 per hour plus a performance bonus up to 4,000 MXN, plus fully paid training, statutory benefits, career growth opportunities, and access to our University and Coursera. Candidates must reside in Puebla and be 18+.