Bilingual Customer Service & Orders Specialist (EN/ES)

Copeland Corporate de Mexico S. de R.L. de C.V.; Reynosa; Vor Ort; MXN 180.000 - 300.000; Vollzeit

Zusammenfassung

Copeland Corporate de Mexico S. de R.L. de C.V. in Reynosa is seeking a bilingual customer service specialist to support sales and operations.

You will process orders, update customers, and coordinate with production to ensure on-time delivery across the supply chain. You will use Oracle and MS Office to manage data, while communicating effectively with internal teams and external customers. Fluency in English and Spanish is required, along with a degree in business or related field and 2+ years

Qualifikationen

• Fluent in English and Spanish, able to communicate with customers and internal teams.
• Experience processing orders, expediting, and updating shipment information.
• Strong collaboration with operations, shipping, and sales teams.

Aufgaben

• Manage and resolve customer issues and inquiries.
• Process orders and shipping activities between plants and customers.
• Coordinate demand management and align with sales and production.
• Maintain training documents for Reynosa plant processes.
• Ensure accurate order and shipment data in Oracle systems.
• Monitor shipments to meet monthly demand targets and on-time delivery.

Kenntnisse

Bilingual EN/ES

Communication skills

Computer proficiency

Problem solving

Teamwork

Ausbildung

Bachelor's degree in Business or related field

Tools

Oracle

Microsoft Office

Jobbeschreibung

Copeland Corporate de Mexico S. de R.L. de C.V. in Reynosa is seeking a bilingual customer service specialist to support sales and operations.

You will process orders, update customers, and coordinate with production to ensure on-time delivery across the supply chain. You will use Oracle and MS Office to manage data, while communicating effectively with internal teams and external customers. Fluency in English and Spanish is required, along with a degree in business or related field and 2+ years