Bilingual Customer Service Specialist: Orders & Support

RS Group; Monterrey; On-site; MXN 150,000 - 230,000; Full time

Job summary

RS Group is seeking a Customer Service Representative in Monterrey to support industrial customers by facilitating orders and resolving issues with a focus on a high-quality, streamlined experience.

The role requires bilingual English/Spanish communication, strong problem-solving, and the ability to navigate online platforms to assist customers and promote RS Group's digital services.

Qualifications

• High school diploma or equivalent with 1–2 years related experience or training.
• Bilingual in English and Spanish for written and verbal communication.
• Excellent customer service skills with a customer-first mindset.
• Experience working cross-functionally to deliver results.
• Strong written and verbal communication, and attention to detail.

Responsibilities

• Champion service excellence to ease the customer experience, internally and externally.
• Ensure orders are captured accurately and processed to high quality.
• Resolve issues by coordinating with product, shipping, payment, and other teams.
• Navigate company websites and promote value-added digital services.
• Assist customers in finding products and understanding functionality online.
• Provide accurate quote information from system data.
• Pre-qualify customers and identify leads for growth.
• Provide backup support for customer calls from Sales offices.
• Maintain governance and appropriate support for customer accounts.

Skills

Bilingual English/Spanish

Customer service

Cross-functional collaboration

Written/verbal communication

Attention to detail

Multi-tasking

Organized

Education

High school diploma

GED

College diploma (preferred)

Tools

CRM software

Job description

RS Group is seeking a Customer Service Representative in Monterrey to support industrial customers by facilitating orders and resolving issues with a focus on a high-quality, streamlined experience.

The role requires bilingual English/Spanish communication, strong problem-solving, and the ability to navigate online platforms to assist customers and promote RS Group's digital services.