Junior Customer Service & Order Coordination Specialist

Bosch Homecomfort; Nuevo León; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Bosch Homecomfort in Monterrey, Mexico is looking for a customer service professional to accurately enter and process orders through the relevant systems, and to provide timely updates and confirmations to customers. You will coordinate with sales, supply chain and back-office teams to resolve issues, monitor order status, and address complaints promptly in a fast-paced environment.

A Business-related degree and at least 1 year of customer service experience are required, with strong English and

Formación

• Bachelor's degree in Business or related field, or equivalent experience.
• Minimum 1 year customer service experience, preferably in a manufacturing environment.
• English proficiency and strong communication skills.
• Detail-oriented with excellent problem-solving abilities.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsabilidades

• Enter and accurately process customer orders through the relevant systems.
• Provide timely updates and confirmation to customers regarding their orders.
• Coordinate with sales, supply chain, and back-office teams to resolve any issues.
• Monitor order status and manage pending orders effectively.
• Address and resolve customer complaints promptly and professionally.

Conocimientos

English proficiency

Strong communication

Detail-oriented

Problem-solving

Educación

Bachelor's degree in Business or related field

Descripción del empleo

Bosch Homecomfort in Monterrey, Mexico is looking for a customer service professional to accurately enter and process orders through the relevant systems, and to provide timely updates and confirmations to customers. You will coordinate with sales, supply chain and back-office teams to resolve issues, monitor order status, and address complaints promptly in a fast-paced environment.

A Business-related degree and at least 1 year of customer service experience are required, with strong English and