Trilingual Customer Service Pro | Inbound/Outbound

Convergys; Santiago; Presencial; MXN 111.600 - 167.400; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Monthly performance incentives

Inclusive perks and benefits

Descripción de la vacante

A global customer experience company is seeking Trilingual Customer Service Agents in Santiago, Nuevo León. This full-time position involves providing exceptional customer support via calls and ensuring resolutions to client queries. Candidates should possess a strong customer service orientation, be detail-oriented, and have effective communication skills. Prior experience in a call center is preferred but not mandatory. Join a diverse and inclusive team with endless opportunities for career growth.

Formación

• 6 months minimum of experience in call center customer service (desired).
• Ability to communicate effectively, both in writing and verbally.
• Reliability and strong attention to detail are required.

Responsabilidades

• Interface with customers via inbound and outbound calls.
• Provide customer service support and resolution of routine problems.
• Actively listen and troubleshoot to provide a great customer experience.

Conocimientos

Strong customer service orientation

Intermediate - Advanced English level

Strong attention to detail

Multitasking skills

Effective communication

Educación

High School diploma or equivalent

Descripción del empleo

A global customer experience company is seeking Trilingual Customer Service Agents in Santiago, Nuevo León. This full-time position involves providing exceptional customer support via calls and ensuring resolutions to client queries. Candidates should possess a strong customer service orientation, be detail-oriented, and have effective communication skills. Prior experience in a call center is preferred but not mandatory. Join a diverse and inclusive team with endless opportunities for career growth.