Bilingual Customer Service Specialist — On-Site Growth

Uline; Guadalupe; Presencial; MXN 396.000 - 424.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Savings fund with employer match

Bonuses programs

Paid holidays and generous PTO

Tuition Assistance Program

Descripción de la vacante

Uline is hiring a Customer Service Representative for its Monterrey, Mexico location. You will build customer relationships, handle inquiries, and guide customers through orders on-site using our world-class tools.

This role requires bilingual English/Spanish communication, a high school diploma (Bachelor's degree preferred), and a commitment to delivering legendary service. We offer comprehensive on-site training, health benefits, paid time off, and ongoing career growth.

Formación

• High school diploma or equivalent. Bachelor's degree preferred.
• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
• Bilingual (English/Spanish) - fluent in both verbal and written forms.

Responsabilidades

• Process customer orders and inquiries in a collaborative call center using world-class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Conocimientos

Bilingual (English/Spanish)

Customer service experience

Communication skills

Educación

High school diploma or equivalent

Bachelor's degree preferred

Descripción del empleo

Uline is hiring a Customer Service Representative for its Monterrey, Mexico location. You will build customer relationships, handle inquiries, and guide customers through orders on-site using our world-class tools.

This role requires bilingual English/Spanish communication, a high school diploma (Bachelor's degree preferred), and a commitment to delivering legendary service. We offer comprehensive on-site training, health benefits, paid time off, and ongoing career growth.