Bilingual Customer Service Agent - CDMX | Growth & Incentives

cnx; Ciudad de México; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Monthly incentives

Career development

Diverse, global culture

Descripción de la vacante

Concentrix in CDMX is seeking a Customer Service Agent I to handle inbound and outbound calls, providing reliable customer support and solving routine issues. The role emphasizes strong communication and a positive customer experience.

The position offers a full-time schedule in CDMX with opportunities for monthly incentives and career growth within a diverse, global organization. A high school diploma and bilingual English-Spanish ability are preferred.

Formación

• Bilingual English and Spanish; able to communicate clearly with customers.

Responsabilidades

• Handle inbound and outbound calls to assist customers and resolve routine questions.
• Provide excellent customer service and problem resolution.
• Document customer interactions in the CRM system and follow up as needed.

Conocimientos

Bilingual English-Spanish

Educación

High School diploma or equivalent

Descripción del empleo

Concentrix in CDMX is seeking a Customer Service Agent I to handle inbound and outbound calls, providing reliable customer support and solving routine issues. The role emphasizes strong communication and a positive customer experience.

The position offers a full-time schedule in CDMX with opportunities for monthly incentives and career growth within a diverse, global organization. A high school diploma and bilingual English-Spanish ability are preferred.