Customer Service Agent: Global Team, Growth & Impact

cnx; Ciudad de México; On-site; MXN 134,000 - 201,000; Full time

Benefits offered by this job

Diverse organization

Career development

Competitive salary

Monthly incentives

Team activities

Job summary

Concentrix in Mexico City is seeking Customer Service Agents to handle inbound/outbound calls and online inquiries, providing excellent service and problem resolution. This full-time role requires strong English skills and a customer-focused mindset.

You will join a diverse team and participate in ongoing training, with opportunities for monthly incentives and career development within a global organization.

Qualifications

• High school diploma or equivalent required.
• 6 months minimum experience in call center customer service.
• Intermediate to advanced English level.
• Courteous with strong customer service orientation.

Responsibilities

• Handle inbound and outbound calls and online inquiries to resolve customer issues.
• Provide customer service support and problem resolution.
• Interface with customers to offer assistance and solutions.

Skills

Customer service

Multitasking

Communication skills

Teamwork

Patience

Education

High school diploma

Tools

PC knowledge

Computer navigation

Job description

Concentrix in Mexico City is seeking Customer Service Agents to handle inbound/outbound calls and online inquiries, providing excellent service and problem resolution. This full-time role requires strong English skills and a customer-focused mindset.

You will join a diverse team and participate in ongoing training, with opportunities for monthly incentives and career development within a global organization.