Trilingual Customer Service Agent - CDMX

Concentrix; Ciudad de México; On-site; MXN 167,000 - 279,000; Full time

Benefits offered by this job

Career development

Competitive salary

Perks and benefits

Monthly incentives

Team activities

Prizes

Job summary

Concentrix is seeking a bilingual Customer Service Agent for CDMX to handle inbound and outbound calls and online inquiries for a diverse client base. You will provide courteous customer service and resolve routine problems with a human-centered approach.

The role requires intermediate-advanced English, a high school diploma, and the ability to multitask in a fast-paced environment. Full-time in Mexico City with shift options.

Qualifications

• 6 months minimum of call center customer service experience (desired).
• Intermediate-Advanced English proficiency.
• High School diploma or equivalent required.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or the Internet to resolve routine problems.
• Provide customer service support and issue resolution with a friendly, human touch.

Skills

Customer service

Multitasking

Communication skills

Teamwork

PC navigation

Education

High school diploma

Job description

Concentrix is seeking a bilingual Customer Service Agent for CDMX to handle inbound and outbound calls and online inquiries for a diverse client base. You will provide courteous customer service and resolve routine problems with a human-centered approach.

The role requires intermediate-advanced English, a high school diploma, and the ability to multitask in a fast-paced environment. Full-time in Mexico City with shift options.