Bilingual Customer Service Agent – Mérida | Career Growth

Concentrix; Ciudad de México; Vor Ort; MXN 134.000 - 201.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Inclusive perks and benefits

Monthly performance incentives

Weekly/biweekly/monthly activities

Raffles and prizes

Zusammenfassung

Concentrix Mérida is seeking a bilingual Customer Service Agent to interface with customers via inbound calls, outbound calls, or online channels, providing support and solving routine issues for clients.

The role emphasizes English proficiency, a high school diploma or equivalent, and the ability to multitask in a diverse, global team. Career growth, incentives, and a supportive work culture are highlighted.

Qualifikationen

• Intermediate to advanced English required.
• High School diploma or equivalent.
• 6 months minimum of experience in call center customer service (desired).
• Ability to multitask and adapt to changes.
• Strong communication and listening skills.
• Reliable with attention to detail.
• Team player capable of independent work.
• Shift rotation capability as needed.

Aufgaben

• Interface with customers via inbound calls, outbound calls, or the Internet depending on client requirements.
• Provide customer service support and resolution of routine problems regarding client’s product or services.
• Demonstrate patience and maintain a professional tone with customers.
• Troubleshoot to provide a great customer experience and resolve issues.
• Operate in a fast-paced, high-production work environment and be flexible to change.

Kenntnisse

Active listening

Excellent communication

Multitasking

Problem solving

English proficiency

Teamwork

Adaptability

Ausbildung

High School diploma or equivalent

Tools

Jobbeschreibung

Concentrix Mérida is seeking a bilingual Customer Service Agent to interface with customers via inbound calls, outbound calls, or online channels, providing support and solving routine issues for clients.

The role emphasizes English proficiency, a high school diploma or equivalent, and the ability to multitask in a diverse, global team. Career growth, incentives, and a supportive work culture are highlighted.