Bilingual Customer Service Agent

Qualfon; Ciudad de México; On-site; MXN 124,000 - 165,000; Full time

Benefits offered by this job

Statutory benefits

Qualfon University access

Coursera access

Care Coaches support

Referral bonus program

Multicultural work environment

Job summary

Qualfon is hiring bilingual Customer Service Agents to work onsite in Mexico City (near Reforma 2-22). You will deliver high-quality English/Spanish support for our delivery app, resolving inquiries with empathy and professionalism.

Responsibilities include listening to customers, providing accurate information, and maintaining a positive experience from first contact. Flexible/rotating schedules and statutory benefits are offered.

Qualifications

• English proficiency required.
• B2+ to C1 spoken and written.
• Completed high school diploma.
• Strong communication and customer service skills.
• Problem-solving and attention to detail.
• Basic knowledge of MS Office and internet tools.
• Ability to type at least 25 words per minute with 90% accuracy.

Responsibilities

• Provide personalized, high-quality customer service in English and Spanish for our delivery app.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

Skills

English Proficiency

B2+ to C1

High school diploma

Customer service skills

Problem-solving

MS Office basics

Typing 25 wpm

Education

High school diploma

Tools

MS Office basics

Job description

Overview

Join the Team! Are you looking for a new career opportunity? We are hiring Bilingual Customer Service Agents for a delivery App to work 100% onsite in Mexico City (near Reforma 2-22). Join a company that values your professional development, well-being, and growth.

Responsibilities

What will you do in this role? As a Bilingual Customer Service Agent, You Will:

• Provide personalized, high-quality customer service in English and Spanish for our shopers, helping and giving support on their delivery process.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

Qualifications

• English Proficiency
• B2+ - C1 (spoken and written) .
• Completed high school diploma.
• Strong communication and customer service skills.
• Problem-solving skills and attention to detail.
• Basic knowledge of MS Office and internet tools.
• Ability to type at least 25 words per minute with 90% accuracy.

Customer Service Or Call Center Experience Is Preferred.

Availability to work 100% onsite and with flexible/rotating schedules.

Must be 18 years or older.

Complete employment documentation, including CURP, NSS, RFC/Tax Certificate, and any other required documents.

What We Offer

• Competitive salary ($90 MXN) + performance bonus (up to $5,000)
• Statutory benefits.
• Free access to Qualfon University and Coursera.
• Support and guidance from our Care Coaches.
• Employee referral bonus program.
• Collaborative and multicultural work environment.

Virtual Interview Requirement

Candidates participating in the recruitment process virtually are required to turn on their camera during the interview.

Ready to take the next step in your career?