Atención Al Cliente Con Experiencia En Ventas

Multicont; Naucalpan de Juárez; Hybrid; MXN 18,000 - 23,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Dynamic team environment

Job summary

Multicont is seeking a dynamic Especialista en Atención al Cliente to join their team in Tlalnepantla, State of Mexico. This hybrid role blends remote work with in-office collaboration, focusing on customer interactions and inquiries.

The ideal candidate will have strong communication skills in Spanish, CRM proficiency, and a proactive approach to resolving issues. High school diploma required; growth opportunities in sales and service.

Qualifications

• Fluency in Spanish with strong communication skills.
• Experience in customer service with sales/support exposure.
• Proactive problem-solving and adaptability in hybrid work.

Responsibilities

• Handle inquiries via phone, email, and chat with prompt responses.
• Provide product information, process orders, and resolve issues.
• Identify upsell opportunities and collaborate with sales teams.
• Maintain detailed CRM records and ensure customer satisfaction.

Skills

Verbal and written communication

Interpersonal skills

CRM proficiency

Multitasking

Team collaboration

Education

High school diploma or equivalent

Tools

CRM software

Office applications

Job description

Our client is seeking a dynamic and customer-focused Especialista en Atención al Cliente to join their team in Tlalnepantla, State of Mexico, MX . This hybrid role combines the flexibility of remote work with the collaborative environment of an office. You will be responsible for managing customer interactions, addressing inquiries, providing support, and potentially identifying sales opportunities. We are looking for individuals who are excellent communicators, adept problem-solvers, and possess a strong understanding of customer needs. This position is key to fostering positive client relationships and ensuring customer satisfaction with our client's offerings. The ideal candidate will thrive in a multifaceted role that involves both support and engagement, contributing to the overall success of the customer service department.

About the Role

Our client is seeking a dynamic and customer-focused Especialista en Atención al Cliente to join their team in Tlalnepantla, State of Mexico, MX . This hybrid role combines the flexibility of remote work with the collaborative environment of an office. You will be responsible for managing customer interactions, addressing inquiries, providing support, and potentially identifying sales opportunities. We are looking for individuals who are excellent communicators, adept problem-solvers, and possess a strong understanding of customer needs. This position is key to fostering positive client relationships and ensuring customer satisfaction with our client's offerings. The ideal candidate will thrive in a multifaceted role that involves both support and engagement, contributing to the overall success of the customer service department.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Assist customers with product information, order placement, and issue resolution.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Troubleshoot and resolve customer complaints effectively, aiming for high satisfaction.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with sales and support teams to ensure a cohesive customer experience.
• Gather customer feedback and provide insights to improve products and services.
• Adhere to company policies and procedures in all customer interactions.
• Meet or exceed performance metrics for customer satisfaction, resolution times, and sales targets.
• Participate in team meetings and training sessions.

Requirements

• Previous experience in customer service, preferably with sales or support responsibilities.
• Excellent verbal and written communication skills in Spanish.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficiency in CRM software and common office applications.
• Ability to multitask and manage time effectively in a hybrid work environment.
• High school diploma or equivalent required; further education is an asset.
• Problem-solving aptitude and a proactive approach to customer issues.
• Adaptability and a willingness to learn about new products and sales techniques.
• Team-oriented with the ability to work independently when required.
• Positive attitude and a strong commitment to customer satisfaction.

Benefits

• Competitive annual salary of 20500 MXN.
• Hybrid work model offering flexibility and work-life balance.
• Opportunities for professional development and career growth in both sales and service.
• Be part of a dynamic team that values customer engagement