Bilingual Customer Service - Aguascalientes, MX

Qualfon Philippines; Ciudad de México; Remote; MXN 85,000 - 121,000; Full time

Benefits offered by this job

Hourly pay MXN 75/hour

Performance bonus up to MXN 4,000

100% paid training

Statutory benefits

Career growth opportunities

University access

Coursera access

Care Coaches

Employee referral bonus

Multicultural environment

Job summary

Qualfon Philippines is hiring bilingual English/Spanish customer service agents for a 100% home office role in Aguascalientes. The team values growth and a positive work environment, with training provided from day one.

Join a company that supports professional development, offers statutory benefits, and provides career growth, access to university resources, and a collaborative, multicultural environment. Candidates must reside in Puebla and be 18+ years old.

Qualifications

• English proficiency: B2+ / C1 (spoken and written).
• Completed high school diploma.
• Strong communication and customer service skills.
• Problem-solving skills and attention to detail.
• Basic knowledge of MS Office and internet tools.
• Ability to type at least 25 words per minute with 90% accuracy.
• Customer service or Call Center experience is preferred.
• Availability to work 100% Home Office with flexible/rotating schedules. And visit site office on Aguascalientes City when needed.
• Must be 18 years or older.
• Complete employment documentation, including CURP, NSS, RFC/Tax Certificate, and any other required documents.
• Must reside in Puebla.

Responsibilities

• Provide personalized, high-quality customer service in English and Spanish.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

Skills

Bilingual English/Spanish

Typing speed 25 WPM

Customer service skills

Communication skills

Problem-solving

MS Office basics

Education

High school diploma

Tools

MS Office

Job description

OVERVIEW

Join the Team!

Important: This position is only for Aguascalientes, Mexico.

Are you looking for a stable opportunity with growth opportunities, benefits, and a positive work environment?

We are hiring Bilingual Customer Service Agents for a 100% Home Office opportunity in Aguascalientes.

Join a company that values your professional development, well-being, and growth.

RESPONSIBILITIES

What will you do in this role?

• Provide personalized, high-quality customer service in English and Spanish.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

QUALIFICATIONS

What are we looking for?

• English proficiency: B2+ / C1 (spoken and written).
• Completed high school diploma.
• Strong communication and customer service skills.
• Problem-solving skills and attention to detail.
• Basic knowledge of MS Office and internet tools.
• Ability to type at least 25 words per minute with 90% accuracy.
• Customer service or Call Center experience is preferred.
• Availability to work 100% Home Office with flexible/rotating schedules. And visit site office on Aguascalientes City when needed.
• Must be 18 years or older.
• Complete employment documentation, including CURP, NSS, RFC/Tax Certificate, and any other required documents.
• Must reside in Puebla.

WHAT WE OFFER

• Hourly pay: MXN $75 per hour + performance bonus (up to 4k).
• 100% paid training from day one.
• Statutory benefits.
• Career growth and professional development opportunities.
• Free access to our University and Coursera.
• Support and guidance from our Care Coaches.
• Employee referral bonus program.
• Collaborative and multicultural work environment.

VIRTUAL INTERVIEW REQUIREMENT

Candidates participating in the recruitment process are required to turn on their camera during the interview.