Bilingual Customer Service - Aguascalientes, MX

Qualfon; Puebla de Zaragoza; Remote; MXN 85,000 - 121,000; Full time

Benefits offered by this job

100% paid training from day one

Statutory benefits

Career growth and professional dev.

Free access to University and Coursera

Support from Care Coaches

Employee referral bonus program

Collaborative and multicultural work环境

Job summary

Qualfon is seeking bilingual Customer Service Agents for a 100% Home Office opportunity in Aguascalientes. The role emphasizes high-quality English/Spanish support, empathy, and clear information delivery. Training is provided from day one with statutory benefits and growth opportunities.

Candidates must be 18+, possess a high school diploma, and be able to work 100% remotely with rotating schedules; Puebla residents may be required to visit the Aguascalientes site office when needed.

Qualifications

• English proficiency at least B2+ / C1 in speaking and writing.
• High school diploma completed.
• Strong communication and customer service skills.
• Problem-solving and attention to detail.
• Basic knowledge of MS Office and internet tools.
• Type at least 25 words per minute with 90% accuracy.
• Customer service or call center experience preferred.
• Available to work 100% home office with flexible/rotating schedules.
• Must reside in Puebla; visit Aguascalientes site office when needed.
• Must be 18 years or older.
• Complete employment documentation (CURP, NSS, RFC/Tax Certificate, etc.).

Responsibilities

• Provide personalized, high-quality customer service in English and Spanish.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

Skills

English proficiency

Communication skills

Problem-solving

MS Office

Typing 25 wpm

Customer service experience

Home office readiness

Site visits

Residence in Puebla

Age 18+

Education

High school diploma

Tools

MS Office

Job description

Overview

Join the Team! Important: This position is only for Aguascalientes, Mexico. Are you looking for a stable opportunity with growth opportunities, benefits, and a positive work environment?

We are hiring Bilingual Customer Service Agents for a 100% Home Office opportunity in Aguascalientes. Join a company that values your professional development, well-being, and growth.

Responsibilities

• Provide personalized, high-quality customer service in English and Spanish.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

Qualifications

• English proficiency: B2+ / C1 (spoken and written).
• Completed high school diploma.
• Strong communication and customer service skills.
• Problem-solving skills and attention to detail.
• Basic knowledge of MS Office and internet tools.
• Ability to type at least 25 words per minute with 90% accuracy.
• Customer Service Or Call Center Experience Is Preferred.
• Availability to work 100% Home Office with flexible/rotating schedules.
• And visit site office on Aguascalientes City when needed.
• Must be 18 years or older.
• Complete employment documentation, including CURP, NSS, RFC/Tax Certificate, and any other required documents.
• Must reside in Puebla.

What We Offer

Hourly pay: MXN $75 per hour + performance bonus (up to 4k).

• 100% paid training from day one.
• Statutory benefits.
• Career growth and professional development opportunities.
• Free access to our University and Coursera.
• Support and guidance from our Care Coaches.
• Employee referral bonus program.
• Collaborative and multicultural work environment.

VIRTUAL INTERVIEW REQUIREMENT

Candidates participating in the recruitment process are required to turn on their camera during the interview.

Ready to take the next step in your career?